Refund policy

Return and Refund Policy

30-Day Returns

You have 30 days after receiving your item to request a return.

To qualify for a change-of-mind return, the item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or other proof of purchase. The exclusions below apply.

These conditions do not limit mandatory consumer rights, including rights relating to faulty goods or an applicable statutory right of withdrawal.

Starting a Return

Email contact@bravecraftwoodworks.com with your order number and the item you would like to return.

Please contact us before sending anything back. If your return is approved, we will provide return instructions. Our return address is:

BraveCraft Woodworks
921 Buena Vista Avenue
Ormond Beach, FL 32174
United States

Returns under our voluntary 30-day policy require prior approval. This requirement does not restrict any statutory right to withdraw from a purchase.

Return Shipping Costs

Customers are responsible for return postage for eligible change-of-mind returns.

If your item arrives damaged or defective, or we send the wrong item, BraveCraft Woodworks will cover the necessary return shipping costs. Contact us before arranging return shipping so we can provide instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact orders@bravecraftwoodworks.com as soon as you notice damage, a defect, or an incorrect item so we can review the issue and make it right.

The change-of-mind exclusions below do not remove your rights when an item is faulty, damaged, or not as described.

Return Exclusions

We do not accept change-of-mind returns for:

• Goods made to your individual specifications or clearly personalized
• Sale items
• Gift cards

An item is not excluded solely because it was made after you placed your order. Applicable statutory rights take priority over these exclusions.

If you are unsure whether an item is eligible, contact us before purchasing.

Exchanges

To exchange an eligible item, request a return first. Once your return is accepted, you can place a separate order for the replacement item.

European Union Right of Withdrawal

Where EU consumer law applies, you generally have 14 days after delivery to notify us that you wish to withdraw from an eligible purchase, without giving a reason. Email bravecraftwoodworks@icloud.com with a clear statement of your decision. Return the goods within 14 days after notifying us.

This right does not apply to goods made to your individual specifications or clearly personalized, or where another legal exception applies. Our sale-item exclusion does not override a statutory withdrawal right.

You pay the direct return shipping costs for a change-of-mind withdrawal. For a valid withdrawal, we will reimburse payments required by law, including standard outbound delivery charges. Any extra cost for a more expensive delivery option you selected is excluded.

Reimbursement is due within 14 days after we receive your withdrawal notice. We may withhold it until we receive the goods or evidence that you sent them back, whichever comes first.

Our voluntary return conditions do not restrict this statutory right. You may inspect the goods as permitted by law.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where applicable law requires. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact bravecraftwoodworks@icloud.com.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Last updated: October 9, 2026